The Influence of Good Governance Implementation on the Provision of Public Services at the Warungkondang District Office, Cianjur Regency

Nina Septiani Aripin; Saprudin; Berry Sastrawan

doi:10.59890/ijarss.v4i4.232

Authors

Nina Septiani Aripin Universitas Djuanda
Saprudin Universitas Djuanda
Berry Sastrawan Universitas Djuanda

DOI:

https://doi.org/10.59890/ijarss.v4i4.232

Keywords:

Good Governance, Public Service, Service Quality

Abstract

This study aims to analyze the impact of good governance implementation on public service delivery at the Warungkondang District Office, Cianjur Regency. The study used a quantitative approach with a survey method involving employees and the public as service users. The results showed that good governance had a positive and significant impact on public service delivery, with a strong relationship between variables. The coefficient of determination showed that 69.6% of public service quality was influenced by good governance implementation, and 30.4% by other factors. These findings emphasize the importance of transparency, accountability, participation, effectiveness, and responsiveness in improving the quality of public service.

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